FAQs

FREQUENTLY ASKED QUESTIONS

Do you have a question about the book you ordered?  Or the Rhyolite Press authors?  You’ve come to the right place!  Search our Frequently Asked Questions and find out about Shipping, Return Policy and more!

How long will it take to receive my order?

Orders are shipped same day or next by by media mail, US Post Office. You should receive your shipment within 7 -14 days or less.

Do you deliver to P.O. Boxes?

Yes!

Do you ship to Worldwide?

Yes. We ship worldwide but there is additional shipping and handling charges for international shipments based on tariffs for each country.  There is also a fee to ship to US territories including Guam, Virgin Islands, Puerto Rico, etc.

Do you offer rush shipping?

Yes! For an additional fee, we can pay by Priority Mail.

What payment methods do you accept?

We accept American Express, Mastercard, Visa and Discover.  And we also accept checks and money orders. To pay by check, please make your check out and send to:

Rhyolite Press
PO Box 2406
Colorado Springs, CO 80901

Do you accept check or money orders?

Yes!  Just select "Check" during your checkout and make your check out and mail to:

RHYOLITE PRESS
PO box 2406
Colorado Springs, CO 80901

How can I contact a LIVE person?

You can reach our business office Monday - Friday from  9AM-4PM Mountain Time at 719-203-5265 or you may reach us 24/7 at  support@rhyolitepress.com.

What is your refund policy?

We believe in 100% satisfaction for our customers.  If your product is defective in any way due to our negligence or a printing defect, we will return your money, no questions asked, provided you fill out our Return Product Form and a copy of your receipt within 30 days of your purchase.  It is our policy to only accept returns within 30 days of your purchase date.  Seems fair, right?

Also, if your book has been damaged after shipment as a result of your dog, your pet goat, or your small child who likes to create works of art with crayons, we will not accept your damaged product or provide you with  a refund.  For more information, please review our TERMS of AGREEMENT which you agreed to during your checkout.